Refund Policy

Orders this policy covers

This policy applies to two kinds of orders on this site:

• General shop orders — items purchased from the open ManMon lineup.
• Private team-store orders — items purchased from a dedicated team store built for a specific program. These orders are tied to that program's store and close date.

Custom-made items are non-refundable

Items that are made or decorated to order — including team-store items with program logos, colors, player names, or numbers — are custom-made and are non-refundable. They cannot be returned or exchanged unless they arrive damaged or defective, or are not what you ordered.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can make it right. Please include your order details and photos of the issue.

• Email: hq@man-mon.com
• Phone: 6154478265

We will review the issue and arrange a replacement, exchange, or refund as appropriate. Specific timeframes for reporting issues are not set in this policy and will be handled case by case.

Standard items — 14-day refund window

Standard (non-custom) items purchased from the general shop are eligible for a refund within 14 days of delivery. To request a refund, contact us within that 14-day window before sending anything back so we can confirm eligibility and provide return instructions.

Items should be unused, unworn, and in their original condition with tags attached. ManMon does not cover return shipping costs unless the return is due to our error.

Refunds

Approved refunds are issued back to the original payment method. The time it takes for a refund to appear depends on your payment provider and is outside ManMon's control.

Team-store close dates

Private team stores have a close date set when the store is built. Orders are placed through the store before it closes. After a store closes, items may no longer be available at the same price or production run. Contact us if you missed your program's close date.

Contact

For any refund, return, or exchange question, reach ManMon at hq@man-mon.com or 6154478265.